Return Policy
Return Policy
At Sleeping Pills 247, we are committed to your complete satisfaction. Due to the sensitive and personal nature of our products, we have a strict hygiene and safety policy that all sales are final. Please read this policy carefully before placing your order.
1. General Policy: All Sales Are Final
- For health, hygiene, and safety reasons, we cannot accept returns or offer refunds for any products that have been dispatched from our facility.
- Medications are strictly non-returnable once they have left our secure storage. This is a universal standard for pharmaceutical products to ensure consumer safety and prevent tampering or contamination. We are unable to restock any item that has been shipped.
2. Exceptions & Case-by-Case Review
We understand that exceptional circumstances can occur. While we cannot accept product returns, we will review the following situations on a case-by-case basis and may, at our sole discretion, offer a resolution:
- Damaged on Arrival: If your order arrives with damaged or faulty packaging (e.g., torn, open, or compromised), you must contact us immediately without opening the product. We will investigate and may issue a replacement or store credit.
- Incorrect Product Received: If you receive an item that does not match your order confirmation email, please contact us right away. We will work to resolve the error promptly.
- Order Not Received (Lost in Transit): As stated in our Delivery Policy, if your tracked order is confirmed lost by the courier after investigation, we will reship it free of charge. This is not a refund but a fulfillment of your original order.
3. How to Request a Review
To request a review for one of the exceptional circumstances above:
- Contact Us: You must notify our customer service team via the 'Contact Us' page within 48 hours of receiving your order (or of the expected delivery date for lost packages).
- Provide Details: Include your order number and a detailed description of the issue. For damaged goods or incorrect items, you may be asked to provide photographic evidence.
Our team will review your request and respond with a resolution decision, typically within 3-5 business days.
4. Important Notes
- Address Errors: We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please double-check your shipping information at checkout.
- Change of Mind: Refunds or exchanges cannot be provided if you simply change your mind about your order after it has been processed.
- Discretion: Our team will handle all matters with the utmost discretion and privacy, in line with our overall company values.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Returns Policy.
