Orders, Shipping, & Returns
What is your refund policy?
Refunds are generally offered only in rare circumstances. As we cannot restock medication once it has left our facility, we are typically unable to provide a refund after an order has been dispatched. However, we review each request on a case-by-case basis, taking all factors into consideration.
I haven't received my order yet. What should I do?
We dispatch all orders within 24 hours. If your package hasn’t arrived, the most common cause is an incorrect address provided at checkout. While we cannot be held responsible in these instances, we will do everything we can to help locate and redeliver your package. In the very rare event your order is lost in transit (confirmed by our customer service team), we guarantee to reship it free of charge.
How soon will I receive my order?
We process all orders promptly and ship from a secure distribution hub nearest to your location for faster delivery. All packages are sent in discreet, plain packaging. Worldwide delivery typically takes 2-7 working days and can be tracked using the unique code provided in your confirmation email.
What payment methods do you accept?
We offer a variety of secure payment options for your convenience. We accept all major credit and debit cards (Visa, MasterCard, Maestro), online bank to bank transfers, as well as Bitcoin transactions.
Security & Privacy
Are my personal and payment details safe?
Absolutely. We use an encrypted and secure server to process all payments, ensuring your sensitive information is protected. Your data is never stored or shared.
Do you share my information with third parties?
No, never. Under no circumstances do we sell or share your personal details with any third parties, including marketing companies. Placing an order with us will not result in any junk mail or unsolicited calls.
Products & Policies
Are the medications you sell genuine and safe?
Absolutely. We source all our medications from regulated UK and EU-based manufacturers and main distributors. Every product we sell is genuine, approved for use, and has undergone strict quality control checks. You can be confident you are receiving safe and effective medication.
How are your prices so low?
We purchase our supplies in large volumes from main distributors. This allows us to secure the best possible prices and pass those substantial savings directly on to you.
What are the advantages of buying from you vs. a regular pharmacy?
- Significant Savings: We offer highly competitive prices.
- Convenience & Privacy: Order effective medication discreetly from home, without the need for a doctor’s appointment.
- Customer Choice: You can personally select the medication you know works for your condition.
- Discreet Service: All packages are shipped in plain, unmarked envelopes.
Is there a maximum order quantity?
Yes. We only sell medications in the quantities advertised on our website. Our products are intended for personal use by individuals treating insomnia, and our available quantities reflect this policy.
Do I need a prescription?
No, you do not need a prescription. We provide a convenient and confidential service for those who already know which safe and effective medication they need to treat their insomnia or anxiety.
